{"id":3374,"date":"2020-12-29T09:39:00","date_gmt":"2020-12-29T09:39:00","guid":{"rendered":"https:\/\/makhtotastore.com\/docs\/getting-started\/downloads\/problems-downloading-a-file\/"},"modified":"2022-02-01T12:12:14","modified_gmt":"2022-02-01T12:12:14","slug":"problems-downloading-a-file","status":"publish","type":"docs","link":"https:\/\/makhtotastore.com\/docs\/getting-started\/downloads\/problems-downloading-a-file\/","title":{"rendered":"Problems Downloading A File"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"if-you-are-having-problems-downloading-the-item-file-s-please-check-the-following\">If you are having problems downloading the item file(s), please check the following:<\/h3>\n\n\n\n<ul><li>Clear your web browser\u00a0<em>cache<\/em>. (Select your browser from the links for a guide).\u00a0<a href=\"https:\/\/support.google.com\/chrome\/answer\/95582\">Google Chrome<\/a>,<a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/how-clear-firefox-cache\">\u00a0Mozilla Firefox<\/a>,<a href=\"http:\/\/support.microsoft.com\/kb\/260897\">\u00a0Internet Explorer<\/a>\u00a0and<a href=\"http:\/\/support.apple.com\/kb\/ph5041\">\u00a0Safari<\/a>.<\/li><li>Disable all of your browser extensions (e.g. Internet Security, Antivirus, Firewall, Ad Blocker). You can slowly reenable one-by-one to identify which extension is causing the issue. Alternatively, you can disable your browser extensions just for <strong>Makhtota<\/strong> website which should resolve the issue. (Select your browser from the links for a guide).\u00a0<a href=\"https:\/\/support.google.com\/chrome_webstore\/answer\/2664769?hl=en&amp;ref_topic=6238977\" target=\"_blank\" rel=\"noreferrer noopener\">Google Chrome<\/a>,\u00a0<a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/disable-or-remove-add-ons\" target=\"_blank\" rel=\"noreferrer noopener\">Mozilla Firefox<\/a>,\u00a0<a href=\"https:\/\/support.microsoft.com\/en-us\/topic\/manage-add-ons-in-internet-explorer-11-0a490ccc-83ab-0723-f9cd-2ebad8fa114e\" target=\"_blank\" rel=\"noreferrer noopener\">Internet Explorer<\/a>\u00a0and\u00a0<a href=\"https:\/\/support.apple.com\/en-au\/HT203051\" target=\"_blank\" rel=\"noreferrer noopener\">Safari<\/a>.<\/li><li>If you&#8217;re using a wireless connection, plug your computer directly into the router\/broadband modem.<\/li><li>Try downloading the file using an\u00a0<em>alternate browser<\/em>\u00a0and\/or computer.<\/li><li>Check your router to see if you have any\u00a0<em>content filtering<\/em>\u00a0enabled.<\/li><li>Check with your\u00a0<em>ISP<\/em>\u00a0to make sure that you haven&#8217;t exceeded any download limits.<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>If you are still having problems downloading your purchase, please\u00a0<a href=\"https:\/\/makhtotastore.com\/support\/\">Makhtota Support<\/a>\u00a0with the following information:<\/p>\n\n\n\n<ul><li><a href=\"https:\/\/makhtotastore.com\/docs\/getting-started\/buying\/item-code\/#czgb-2efb8f82-Collapse\">Order number<\/a><\/li><li><a href=\"https:\/\/makhtotastore.com\/docs\/getting-started\/buying\/item-code\/#czgb-2efb8f81-Collapse\">Image ID<\/a><\/li><li>The item name<\/li><li>Your username<\/li><li>The date of the purchases<\/li><\/ul>\n\n\n\n<p>Contact support<br>Do not worry, we will give you a solution no matter what \ud83d\ude42<\/p>\n\n\n\n<div class=\"wp-block-czgb-button czgb-button\"><a href=\"https:\/\/makhtotastore.com\/support\/\" class=\"btn mr-1 none mb-2 btn-primary button-icon\" data-scroll=\"true\"><span class=\"czgb-button--inner\">Support<\/span><i class=\"czi czi-support ml-2 mr-n1\"><\/i><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"If you are having problems downloading the item file(s), please check the following: Clear your web browser\u00a0cache. (Select your browser from the links for a guide).\u00a0Google Chrome,\u00a0Mozilla Firefox,\u00a0Internet Explorer\u00a0and\u00a0Safari. Disable all of your browser extensions (e.g. Internet Security, Antivirus, Firewall, Ad Blocker). You can slowly reenable one-by-one to identify which extension is causing the issue&#8230;.\n","protected":false},"author":17,"featured_media":0,"parent":1256,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Problems Downloading A File &#8226; MakhtotaStore<\/title>\n<meta name=\"description\" content=\"\u0627\u0643\u0628\u0631 \u0645\u0643\u062a\u0628\u0629 \u0644\u0641\u0646\u0648\u0646 \u0627\u0644\u062e\u0637 \u0627\u0644\u0639\u0631\u0628\u064a \u0627\u0644\u0631\u0642\u0645\u064a \u0641\u064a \u0627\u0644\u0639\u0627\u0644\u0645 World&#039;s largest library of digital Arabic calligraphy - \u0641\u064a\u0643\u062a\u0648\u0631 Vector\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/makhtotastore.com\/docs\/getting-started\/downloads\/problems-downloading-a-file\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problems Downloading A File &#8226; 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